Home / FAQ


  1. Annecy Online Platform
  2. Annecy 2020 Modifications
  3. Annecy 2020 Online
  4. Official Selection


Find the most frequently asked questions classed by category.

 Annecy Online Platform

01 - How can I watch the films?

I have a Festival accreditation: go straight to the Annecy Online platform. Once logged-on, you may view the full programme.

I have a Mifa accreditation: go straight to the Annecy Online platform and login using your e-mail address and Annecy Network password you received by e-mail.

02 - Can I watch the Annecy Online selection from any country around the world?

Yes. You can access the films from all countries.

03 - Can I watch the films at any time day or night, or are their specific viewing times?

All the films are available to view starting from 15th June 2020 at 9:00 am (Central European Time – CET) and available to view at any time except the live programmes, which are then available on replay, until 30th June (23:59 Central European Time – CET).

04 - Are the films suitable for all audiences?

No. Some films are not suitable for all ages.

Each film descriptive shows the audience age group (family, adolescent, adult).

For the youngest we propose the short film programmes especially for Young Audiences.

05 - Do I need to reserve to access or view the films or content?

I have a Festival accreditation: the entire Official Selection is available on the Annecy Online platform.

I have a Mifa accreditation: some of the events require reservations for meetings (Share With, Meet the…). Everything is specified in the programme and you can register your meetings through your Annecy Network space.

I do not have an accreditation: some of the events are accessible live for everyone and numerous content is available on free access on our Annecy Festival YouTube channel.

06 - Will the content be subtitled?

At the least, non-French films and non-English films will be subtitled in English in the following categories: Perspectives, Graduation Films, Commissioned Films and Contrechamp.

The films will be available both in French and English in the following categories: Shorts in competition, TV & Commissioned Films and Feature Films in the Official competition.

It is left to the Partners' responsibility to subtitle the Cartes Blanches films.

The WIP, Making of, Masterclasses and Preview videos are, at the very least, in English or with English subtitles. French subtitles are left to the partners' responsibility. However, some videos will be proposed in English or French versions.

07 - How do I display the subtitles?

When the content has subtitles, you must choose the language you wish to display, except when they are embedded in the image.

You can activate them in the video player by clicking on the little cog-wheel in the bottom right-hand corner of the screen, and select your language.

Some content will be available in two languages (audio), make sure you start the film in the version that you prefer.

08 - Can I watch the Feature Films in their entirety?

Out of the 20 Feature Films in competition, 12 will be available for viewing in their entirety on the platform (5 in the Official and 7 in the Contrechamp category).

The financing conditions and rights according to particular territories or markets prohibit that certain ones are available unrestricted. Films that cannot be shown in their entirety will have an exclusive extract for viewing.

09 - How do we know if the Feature Film is broadcast in its entirety?

Check the Feature Films programme on the Annecy website or directly on the Annecy Online platform. If it is referenced Extract on the film's description, the Feature Film will not be available in its entirety.

10 - Do I have unlimited viewing of the films?

No. You can watch up to 60 hours of content, which is approximately 40 programmes.

A film will be considered viewed if 80% has been watched.

It will not be possible to see the same film more than twice.

11 - Can I watch the films on different devices?

You may browse the platform on different devices, but you can only use one device at any one time.

12 - Must I download the Annecy Festival application to take advantage of the Festival offer?

No. This year the application is exclusively dedicated to the tools linked to the Mifa accreditation.

The Festival content is all available on the Annecy Online platform, which is accessible in the web browser.

13 - Why does this message appear "The simultaneous viewing limit has been reached on your account "?

This message appears for one of the following 3 reasons:

  • when 2 people are viewing films simultaneously via the same account,
  • when you load a film on 2 different devices (tablet and a computer for example),
  • when you launch one film simultaneously on two tabs, or two windows on your browser.

14 - Why won't my film start playing?

When you click on the arrow to start it playing and you find yourself on a subscription page, it could be one of 3 reasons: either you do not have an account on the platform, or you have not connected to your account with your access codes, or you do not have a valid subscription on your account.

Do you have an Internet output that is too weak? In general Annecy Online is accessible via all network connections above 3.5Mbps (standard DSL).

For any other problems please go to our Contact Us page.

15 - Can I resume watching something in the middle at another time?

Yes. You can pause your current viewing.

We advise keeping the window open, to resume watching later.

16 - What type of Internet connection do I need to watch the Annecy Online films?

In general Annecy Online is accessible via all network connections above 3.5Mbps. The videos are adaptable: depending on your connection, the image adapts so that it does not stop and start. This can produce a certain loss of quality for the lowest outputs.

17 - What video quality does the Annecy Online service provide?

The films are broadcast in 3 resolutions SD (540) HD (720) and FullHD (1080) and are accessible on computers, tablets and smartphones.

However, the content can be broadcast in different qualities according to your consultation device and the quality of your Internet connection.

18 - Can I watch the Annecy Online films on my television?

Yes. The player is compatible with Chromecast and AirPlay to fully enjoy the content on your television screen.

19 - Can I download the Annecy Online films?

No. The films are destined to be viewed exclusively on streaming.

The films provided on the platform are protected under Intellectual Property Law for France and/or the entire world (See Article 6 of the GCS/GTCU).

20 - Are the payments secured on the Annecy Online platform for Festival accreditations?

Yes. During registration, in the confirmation, you can see the term "Stripe", which is our certified security "PCA level 1" conformed payment method signifying the highest security standard.

21 - I can't access the Annecy Online platform or some of the functions bug (payment, empty basket)?

You are probably using an outdated browser. This platform is designed for modern browsers such as Chrome, Safari, Firefox or Edge.

What is a modern browser: why and how do I upgrade my browser?

22 - Why can't I access the list of Festival participants?

I have a Festival accreditation: your accreditation does not give you access to the lists of participants.

I have a Mifa accreditation: your accreditation only gives you access to the list of Mifa participants, with which you can use to contact them via your Annecy Network space, but not to the list of Festival participants.

23 - I can't watch some of the videos, there is a message, "Unable to instantiate a key system supporting the required combinations", what should I do?

Either you haven't accepted to use DRM on your browser, or your browser doesn't support it.

You are using MAC: we advise using Chrome (mobile phone, tablet, desktop).

You are using PC or Android: we advise using Chrome or Firefox.

24 - I have lost my password, what should I do?

Use the I have lost my password procedure.

 Annecy 2020 Modifications

01 - I bought an accreditation to attend Annecy 2020. Will I get a refund?

Yes, Annecy Festival will refund the accreditation's full amount without any administrative fees. If payment was carried out with a credit card, this was automatically credited. If the payment was carried out by a bank transfer, please send us your bank details and postal address to refund@citia.org.

02 - When will I be refunded?

Purchases made by credit card have been refunded: the credit card used for the purchase has been automatically credited since mid-April.
The refund will appear on your account under the title "Annecy Festival".

03 - I bought a Pass grand public for Annecy 2020, will I lose my year's advantages?

No. The Pass was refunded in full, but those who bought it will be able to benefit from the advantages all year long.

04 - I transferred my accreditation to a friend. How does the refund work?

The refund was sent to the person who paid for the accreditation.

05 - I am an exhibitor, or was accredited through a stand, what happens to my accreditation?

The confirmed and paid (partially and fully) stands and umbrellas can choose to carry their contract over to the 2021 Mifa edition. Their stand will be kept, and affiliated persons will be able to register again. If you prefer to cancel, the stand will be refunded in full and accreditations cancelled. For more information please contact the Mifa department directly.

06 - Is the Annecy 2020 edition completely cancelled?

No. The Annecy 2020 Online event is scheduled for 15th to 30th June 2020.

07 - Will the Annecy 2020 Official Selection be announced?

Yes, the Official Selection is revealed by category on an ongoing basis.

08 - When will we have the Annecy 2020 online programme?

End of April.

09 - Which events that were planned for 2020 will be re-programmed for 2021?

The tribute to animation from the African continent, and the Annecy Festival's 60th anniversary, will be programmed into the 2021 edition.

10 - What are the dates for the Annecy Festival 2021 edition?

The Annecy Festival and the Mifa will take place from 14th to 19th June 2021.

11 - Do you have answers to all your questions?

For any other questions concerning accreditations, please contact accreditation@citia.org.
For any other questions concerning refunds, please contact refund@citia.org.

 Annecy 2020 Online

01 - What are the different accreditations to access Annecy 2020 Online? What do they give you online access to?

Two accreditations are available to attend Annecy Online from 15th to 30th June:

  • A Festival accreditation for €15 VAT incl. for the general public, students & professionals
  • A Mifa accreditation for €110 VAT incl. for professionals

You can see the entire offer online.

Important, online payment by credit/debit cards only.

02 - When can we purchase an accreditation for the online version?

The Mifa accreditations are open now, and the Festival accreditations will open in mid-May.
Online accreditations are open until midday 29th June 2020.
The online content will no longer be available after 30th June.

03 - I had already purchased an accreditation for Annecy 2020 before its cancellation. Must I redo my accreditation?

Your Annecy 2020 accreditation has been refunded and is no longer valid.
Whether it is a Mifa or a Festival accreditation you must redo your accreditation request by filling in the appropriate form with your information.
Access the accreditation forms here.

04 - Is it possible to get a special price?

There are no special prices for these accreditations.

05 - I purchased a Festival accreditation for Annecy 2020 Online, but I would like to access the Mifa offer.

Please contact us at accreditation@citia.org indicating your full name and order reference number.

06 - I purchased an Annecy 2020 Online accreditation and would like to cancel it. How do I do this?

Please read the General Sales Terms and Conditions (GSC Accreditation Festival / GSC Accreditation Mifa) and contact us at accreditation@citia.org expressing your desire to cancel your registration.

07 - I purchased an accreditation and would like to transfer it to another person. How do I do this?

If it is a Festival accreditation, it is not possible to transfer your accreditation. Please read the General Sales Terms and Conditions.

If it is a Mifa accreditation, please contact us at accreditation@citia.org indicating your order reference number and the full name and e-mail address of the person you wish to transfer your accreditation to. Please note: after the transfer your access codes will be disactivated.

08 - I do not have a company structure or an intracommunity VAT number, can I still get a Mifa accreditation?

Yes, if you live in France or outside of the European Union.

09 - How is the VAT calculated on my accreditation?

I am accredited as French or under a French company structure: your accreditation price is calculated with tax included.

I am accredited as European (outside France) and I have an intracommunity VAT number: your accreditation price is calculated without tax.

I am accredited as European (outside France) and I do not have an intracommunity VAT number: your accreditation price is calculated with tax included.

I am accredited outside Europe or under a company structure outside of the EU: your accreditation price is calculated without tax.

10 - I would like an invoice. How can I receive one?

For Festival accreditations: the invoice is available in your personal space.

For Mifa accreditations: the invoice will be sent by e-mail to the address provided by you when filling in the invoice information on the form. For any other questions please contact us at accreditation@citia.org.

11 - I am a journalist, press agent or buyer already accredited to Annecy 2020. What happens to my accreditation?

Your accreditation is still valid. The access codes you received in your accreditation confirmation e-mail remain the same. You can connect to the Network space with these codes.

12 - I am encountering technical difficulties whilst trying to purchase my accreditation.

Please contact us at accreditation@citia.org.

 Official Selection

01 - How will I know if my film has been selected for the Annecy 2020 Online competition?

The Festival has already contacted the films in the Official Selection, as well as the films that weren't selected, for almost all of the categories. The Feature Films will be contacted before 30th April and the VR Works after 30th April. The Official Selection will be announced on 18th May.

If you haven't received this mail, please contact Laurent Million (laurentmillion@citia.org).

02 - My film has been selected in competition; what prizes is it up for?

The directors on the films' credits receive a free "Mifa" Official Selection accreditation. This accreditation is nominative and non-transferable. The terms and procedures are sent by the film department via e-mail.

If you have not received this e-mail please contact Laurent Million (laurentmillion@citia.org).

03 - I'm the producer of a film in the official selection, what am I entitled to?

In accordance with the Annecy 2020 Online regulations, the Official Selection (excluding Graduation Films) films' producers will benefit from a free "Mifa" accreditation (for one producer, in the event of a co-production, or another film representative). The terms and conditions have been sent by e-mail to the films' representatives. Any other of the films' representatives must purchase their accreditations.

04 - What does official selection accreditation include?

This free accreditation is strictly personal and non-transferable and gives access to Mifa accreditation.

05 - I have not received my accreditation/invitation form

Contact Miila Norros (miilanorros@citia.org) specifying your full name and film title.

06 - My film was not chosen by the Festival; how can I take part?

The person who submitted the film should receive official notification that the film has not been selected.

To take part in Annecy 2020 Online, you must get your own accreditation.

More information

Festival Offer

Festival Offer more info

Check out the Festival Offer Annecy 2020 Online >>> more info

Mifa Offer

Mifa Offer more info

Check out the Mifa Offer Annecy 2020 Online >>> more info

2020 Awards

2020 Awards more info

Check out the prizewinning films for 2020. >>> more info


Partners more info

They support us in 2020! >>> more info