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Legal notices and general conditions for use of the websites

Browsing the websites: https://www.citia.org/, https://www.annecy.org/, https://www.lespapeteries.com/ (hereinafter termed "the Websites") implies unreserved acceptation of the following terms and conditions for use.

The current online version of these conditions for use is the only one legally binding throughout the entire time of Website use; this will apply until a new version should replace it.



CITIA, Image et industries créatives – Établissement public de coopération culturelle (EPCC) Siret 489 885 111 000 18 – APE 9002Z, RCS d’Annecy

Publication director: Mr. Dominique PUTHOD, CITIA chairman

CITIA c/o Conservatoire d'art et d'histoire
18 avenue du Trésum, CS 50038 – Annecy – FR-74001 Annecy Cedex
Phone: +33 (0)4 50 10 09 00 / Fax: +33 (0)4 50 10 09 70
E-mail: info@citia.org


The https://www.annecy.org/ website is hosted by Amazon Web Services:
Amazon Web Services LLC
P.O. Box 81226
Seattle, WA 98108-1226, USA

These servers are physically located in the European Union, in Ireland.

The https://online.annecy.org/ Viewing Platform is hosted by: the company KAEMO, a simplified joint-stock company, with a capital of €40,161,00 and its headquarters at CS 36204 – 5 boulevard Vincent Gâche – 44262 Nantes Cedex 2, registered at the Nantes RCS, under the number 811 117 894.

These servers are physically located worldwide, and guarantee the security and confidentiality requirements in accordance with the applicable legislation concerning protection of personal data.

The Networking Platform https://networking.annecy.org is hosted by the company Intros.at Ltd, registered in England and Wales under the company number 09343609, with registered office and main trading address at 44, Grand Parade, Brighton, BN2 9QA, United Kingdom.

The customer support solution (Helpdesk and Chatbot): https://helpdesk.annecy.org is hosted by Crisp.

Crisp user data is safely stored in Europe. The Crisp core infrastructure is hosted in Amsterdam, Netherlands. The Crisp plugin infrastructure is hosted in Frankfurt, Germany. User data is stored in our core infrastructure. We do not transfer user data outside of the EU.



The GTCU are made available to the User on the Publisher’s website where they can be directly consulted.

The GTCU are enforceable against the User who acknowledges, by ticking a box provided for this purpose, having read and accepted them when applying for an accreditation provided by the GSC.


The use of the Sites is also subject to the full acceptance of the GTCU by the User, when the latter has been accredited.

In the event of a contradiction between the General Terms and Conditions of Use of the Sites and the GSC, the latter will prevail.


The current online version of these conditions of use is the only one enforceable throughout the period of the Sites’ use and until a new version replaces it.

The Publisher reserves the right to modify the GTCU at any time, due in particular to changes in the Sites’ features, or for legal or technical reasons.

These modifications are brought to the User’s attention on the day of his/her connection.


Access to and use of the Sites are limited to strictly personal purposes. Use of the Sites is not intended for any Users under the age of fifteen (15).

You hereby agree to not use these Sites and the information or data they contain for any advertising, political or commercial purposes, nor for any type of commercial solicitation, including the sending of non-solicited e-mails.



The information in this article governs the terms and conditions for using the connected areas’ tools.

The connected areas enable the general public or professionals (hereinafter “the User”) within the framework of the “Annecy 2021” event, to access a private individual area depending on the User’s type of accreditation.

The User will be able to access this area after having made an accreditation request according to the terms laid out in the General Terms and Conditions of Sale (hereinafter “the GTCS”).

4.1.1 Limits on the use of the connected areas

To use the connected areas’ tools, the User must have Internet access and the requisite equipment, notably a computer, modem, or any other connection tool enabling the User to log in to the Internet.

A high-speed connection to the Internet by ADSL, cable or fiber optics is highly recommended.

The User must have a recent Internet browser (Microsoft Edge; Firefox, latest version; Safari, latest version; Google Chrome; Opera, latest version…).

4.1.2 Termination

The Publisher reserves the right to terminate Users’ accounts in the case of:

  • insolvency;
  • actions violating provisions of the Intellectual Property Code;
  • failure by the User to comply with any one of his/her obligations under these general terms and conditions.


Access to Annecy Network is restricted to accredited Users who are logged in to their area.

Annecy Network makes it possible to access the various features of the connected areas, including:

  • Viewing events live or in replay
  • Adding events to a favorites list and synchronizing them with any tool accepting the .ics format.

Special access to the Annecy Network: public voting and ticketing

Only those Users with a hybrid formula-type accreditation are allowed access to the public vote and can cast their ballots for:

  • 1 feature film of their choice shown in a movie theater
  • 3 short films of their choice shown in a movie theater

Only those Users with a hybrid formula-type accreditation are allowed access to the ticketing service and may reserve 1 to 2 showings a day, subject to available seating (the number of reservations is linked to the type of accreditation).

The opening date for the ticketing service is provided in the Annecy network connected area.


Access to the viewing platform is limited to accredited Users who are logged in to their area.

Access to the films available on the viewing platform is restricted as follows:

  • the same movie can only be viewed 2 times at most ;
  • a total of 30 hours of video can be viewed at most;
  • only 1 device at a time for viewing.

The online offer will not give access to the entire Official Selection. The Feature Films, TV Films and VR Works in competition will only be available on-site.

Exceptionally, due to the rights holders’ requirements, some films may not be accessible in certain territories, or may see their access limited to a maximum number of views.


Only those Users with Mifa accreditation have access to the video library which allows them to view the entire Annecy 2021 Official Selection as well as all the film Market’s projects and productions.

Each User with Mifa accreditation has the right to enter 2 projects or productions of their entire company into the video library.


The networking tools make it possible to propose and accept appointments with accredited professionals.

There is no limit to the number of appointments accepted. However, for the maximum number of appointments on hold, there is a limit defined as follows:

  • Mifa accreditation: maximum 20 appointments on hold
  • Students accreditation: maximum 10 appointments on hold
  • Festival+ accreditation: maximum 10 appointments on hold


All brands, photographs, texts, comments, illustrations, images that are animated or not, video sequences, sounds, as well as all computer applications that could be used to operate these Sites and in general all the elements reproduced or used on the Sites are protected by the laws in force under intellectual property rights.

They are the full property of the Publisher or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent from the Publisher, are strictly prohibited. The fact for the Publisher not to initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution.


To manage the Sites correctly, the Publisher can at any time:

  • suspend, interrupt or limit access to all, or part of, the Sites, reserve access to the Sites, or to certain parts of the Sites, to a specific category of Internet users;
  • delete any information that could disrupt its operation or that contravenes national or international laws, or the rules of Netiquette;
  • suspend the Sites in order to carry out updates.


The Publisher cannot be held liable in the event of a failure, breakdown, operating difficulty or interruption, preventing access to the Sites or to one of its features.

Your equipment to connect to the Sites is under your sole responsibility. You must take all appropriate measures to protect your equipment and your own personal data, in particular from cyber-attacks via the Internet. You are also solely responsible for the sites and data that you consult.

The Publisher cannot be held responsible in the event of legal proceedings against you:

  • due to the use of the Sites or any service accessible via the Internet;
  • due to your non-compliance with these current general terms and conditions of use.

The Publisher is not responsible for damage caused to yourself, to third parties and/or to your equipment as a result of your connection, or your use of the Sites, and you waive any action against the Publisher as a result.

If the Publisher were to be the subject of an amicable or judicial procedure because of your use of the Sites, the Publisher may turn against you to obtain compensation for all damages, sums, convictions and costs that could arise from this procedure.


The creation of hypertext links towards the Sites is free provided that it does not harm CITIA’s material or moral interests, that it does not create confusion on the content source, and that it complies with the laws in force, particularly copyright.

Any information accessible via a link to other sites is not under the control of the Publisher, who declines all responsibility for their content.


Your personal data may be collected, processed and stored by CITIA when you browse the Sites, in strict compliance with the regulations in force.

In accordance with the provisions of the amended law n° 78-17 of 6th January 1978, relating to data processing, files and liberties, you have the right to access, query, modify and delete information that concern you, to apply at any time to the Publisher either by regular post to the following address: CITIA c/o Conservatoire d'art et d'histoire – 18 avenue du Trésum – CS 50038 – Annecy – FR-74001 Annecy Cedex, or by e-mail to this address: dpo@citia.org.

For more information concerning the use of your data by CITIA and exercising your rights, please consult the data protection policy accessible at the following address: https://www.annecy.org/personal-data-protection-policy


The Sites can automatically collect standard information such as your navigation language. All information collected indirectly will only be used to monitor the volume, type and configuration of traffic using these Sites, to develop its design and layout, and for other administrative and planning purposes as well as to improve the service provided in general.

For more information on the use and handling of cookies by CITIA, please refer to the data protection policy accessible at the following address: https://www.annecy.org/personal-data-protection-policy


These terms and conditions of use of the Sites are governed by French law and subject to the jurisdiction of the courts of Annecy, subject to an assignment of specific jurisdiction arising from a particular law or ruling.

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